OVERVIEW

The satisfaction of our loyal customers is top priority at KARV. That’s why we make returns a simple and painless process.

Purchases made on karvluxury.com can be returned in accordance with our policy listed here:

Step 1: Print our return form by clicking HERE. (If the return is due to an error on the part of KARV, please contact us for a pre-paid shipping label for your return).

Step 2: Complete return form.

Step 3: Place completed return form inside your return package.

Step 4: Mail return package and form to:

KARV, LLC
1389 Center Drive
Suite 120
Park City, Utah 84098

REFUNDS:

In order to receive a full refund to your credit card:

  • Returned items must be returned to KARV at the above address within 15 days of the delivery.
  • Returned items must be in new condition.
  • Returned items must be in complete original packaging.
  • If the return is due to an error on the part of KARV, please contact us for a pre-paid shipping label for your return.

STORE CREDIT:

Store credit will be issued for items returned to KARV within 30 days of delivery.

  • Returned items must be in new condition.
  • Returned items must be in complete original packaging.
  • Store credit is valid for up to 1 year from the date of issue.
  • If the return is due to an error on the part of KARV, please contact us for a pre-paid shipping label for your return.

EXCHANGES:

In order to exchange an item the following criteria must be met:

  • Items to be exchanged must be returned to KARV within 30 days of delivery.
  • Returned items must be in new condition.
  • Returned items must be in complete original packaging.
  • Store credit is valid for up to 1 year from the date of issue.
  • If the return is due to an error on the part of KARV, please contact us for a pre-paid shipping label for your return.

KARV will process your return within 5 business days. You will receive an email confirmation from our customer service department once your return has been processed.

Please contact us with any additional questions.

SHIPPING:

Due to the hand-crafted nature of our products, some items may take longer to ship. Please allow 6-8 weeks from date of purchase for delivery of your order.

Bespoke items require additional processing and shipping times will vary.

Contact us for expedited shipping options.